FAQs

Visa, Mastercard, American Express, Apple Pay or Paypal: pay with complete peace of mind thanks to the different security protocols put in place by kossmetica.com.

We attach great importance to the security of our customers' banking data. You can therefore order on kossmetica.com in complete safety!

Our products are delivered to mainland France, Belgium, Spain (excluding CANARIES, CEUTA and MELILLA), Luxembourg, Germany (excluding BUSINGEN and HELGOLAND), Portugal (excluding AÇORES and MADERE), Italy (excluding CAMPIONE and LIVIGNO), Austria and the Netherlands (excluding ARUBA, BONAIRE, CURACAO, SABA, SAINT-EUSTACHE and SAINT-MARTIN).

Return times are set at 15 days, including delivery times . If 15 days have passed since your purchase, we unfortunately cannot offer you a refund.

Be sure to take into account your carrier's delivery times.

To be eligible for a refund, your item must be returned, unused and in the same condition you received it. It must also be in the original packaging.

To return a product, you must send it by post to: Fleurs Des Champs Distribution 1 Rue d'Amiens - 13003 Marseille - France

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

Please note, depending on your address, the time required to return your product may vary, ensure that your return reaches us within 15 days.

If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.

Please do not return your purchase to the manufacturer.