Terms of delivery
 Mondial Relay**
|
DELIVERY TO RELAY POINT (3 to 6 WORKING*** DAYS*) For France, Belgium, Luxembourg, the Netherlands and Spain |
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Chronopost **** |
DELIVERY TO RELAY POINT (3 to 6 WORKING*** DAYS*) For Germany, Portugal, Italy and Austria |
 Colissimo
Mondial Relay
Chronopost |
HOME DELIVERY (2 to 4 WORKING*** DAYS*) For France
HOME DELIVERY (5 to 8 WORKING*** DAYS*) For Belgium, Luxembourg, Germany, the Netherlands, Portugal, Italy and Spain HOME DELIVERY |
Shipping costs vary according to the weight of the parcel.
*Delivery times are calculated from the date of final processing of the order.
**For relay delivery at a retailer: you have 8 days to collect your order on presentation of an original form of ID. You can also authorise another person to collect your order, but they will need to present their original form of ID as well as the recipient's original form of ID and a letter of authorisation. For delivery in a Locker relay: you have 5 days to collect your order.
***Working days: Monday to Saturday, excluding public holidays.
**** For Chronopost relay deliveries, you have (see times below) to collect your order on presentation of an original form of identification. You may also appoint another person to collect your order, but they must present their original form of identification, the recipient's original form of identification and a letter of proxy.
- 14 days in a Post Office or Chronopost Agency.
- 7 calendar days in a Pickup Relay, before returning on the 8th day.
- 3 days in a Pickup station.
PLEASE NOTE : It is possible to receive your order in several packages.
ATTENTION : During busy periods, such as Black Friday, Christmas or Sales, delivery times may be extended by carriers.
Delivery countries : We currently only deliver to mainland France, Belgium, Luxembourg, Portugal (excluding AÇORES and MADERE), Germany (excluding BUSINGEN and HELGOLAND), Italy (excluding CAMPIONE and LIVIGNO), Spain (excluding CANARIES, CEUTA and MELILLA), Austria and the Netherlands (excluding ARUBA, BONAIRE, CURACAO, SABA, SAINT-EUSTACHE and SAINT-MARTIN).